When you place an order on our website you are accepting our Terms & Conditions of Sale.

• By accessing and browsing our website at www.epoxywood.uk, you agree to compliance and to be bound by our terms of use, along with our privacy policy, which govern Epoxywood’s relationship with users of this website.
• Our trading name ‘EpoxyWood’, or ‘us’, ‘our’ or ‘we’ refers to the owner of this website (Alicja Mazur), the registered office of whom is at 82 Barrowmead Drive, BS110JJ Bristol. The term ‘you’ refers to any users of the epoxywood.uk website.

By using this website you are subject to the following terms:

• All website content is for general information only and is subject to change without notice.
• Epoxywood may use cookies to monitor browsing preferences. If you have set your browser to allow cookies to be used, some personal information may be stored by us.
• Use of any information or materials featured on this website is entirely at your own risk, for which we are not in any way liable. It is your responsibility to ensure that any product, service or information sourced through this website meets your requirements. We do not accept any liability for any inaccuracies or errors.
• This website contains material which is owned by or licensed to us. This material includes (but is not limited to) the design, layout, appearance and images. We prohibit reproduction of any of these materials unless in accordance with the copyright notice contained herein.
• Any trademarks which are not the property of, or licensed to Epoxywood will be acknowledged on the website. Any links to external websites are solely for convenience for the user or providing additional information. Any such links do not signify endorsement on our part and we do not accept responsibility any externally linked content.
• Your use of our website at Epoxywood.uk is subject to the legal framework of England, Northern Ireland, Scotland and Wales. Unauthorized use of our website may result in damage claims or criminal proceedings. Epoxywood reserves the right to cancel or reject any purchases made through this website. In the unlikely event that this happens you will be fully refunded inclusive of delivery and tax.

Ordering with us

When you place an order we’ll need your name, address, e-mail address, credit / debit card number and card expiry date. For your security, we don’t store your credit / debit card details. This information is processed securely by WooCommerce. Woocommerce encrypts data sent to and from us and our customers using the HTTPS protocol. Woocommerce and all online stores powered by Woocommerce are Level 1 PCI-DSS compliant.
When your request has been processed we’ll notify you of receipt of your order and you’ll be able to check if all the details are correct. When your order is ready and has been posted we’ll let you know via email. It’s useful to have a contact telephone number so that we can quickly reach you if we need to discuss your order. Some couriers also require customer’s telephone numbers.

Payment

Payment for all orders is at point of sale and not at point of dispatch. Payment is made using our online payment facility and you can pay by credit / debit card or you can use PayPal.

The total cost of your order is the price of the products ordered with UK delivery included, unless clearly marked otherwise. 
By entering card details onto our system you confirm that the credit or debit card being used is yours. All credit / debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery.

To be eligible to purchase products on this website you must be over 18 years of age, stipulate a delivery address and possess a valid credit or debit card. We reserve the right to reject any offer of purchase by anyone at any time.

Stock and delivery

Estimated delivery times are given for each product, on each product page. Please check these carefully. Please bear in mind that delivery times are estimates and postal services aren’t always as reliable as we’d like them to be! At times of public holidays (e.g Christmas, Easter and bank holidays) delivery may take a little longer.

If you need something by a given date and are unable to communicate this via our site please do contact us via email or telephone and we will do our best to help you.
Unfortunately we cannot fulfil any obligations if the product you ordered becomes out of stock, if an artist is unable to fulfil their order due to circumstances beyond reasonable control, if we are unable to obtain authorisation for your payment, or if we identify a pricing or product description error.

Commissioned Items

Alicja will take commissions. You will be able to work with her to discuss your needs and design a bespoke piece just for you. You’ll be given clear guidance on full costs and expected delivery times. She requires full payment up front for a commissioned item – this can be discussed/arranged between customer and Alicja before work commences. Please note that your cancellation rights are affected once a commission is started – see below for more details.

Product Pricing & Descriptions

All prices published are in pounds sterling. Each product purchased is sold subject to its Product Description, but please do remember that handmade craft is not mass-produced and therefore slight variables in design and colour are always possible.

Contract Cancellation

If you change your mind you’re entitled to cancel a purchasing contract, provided you do so no longer than fourteen days after the day on which you receive the products. You’ll be given a full refund, which includes the initial postage charge. Please note that this does NOT apply to bespoke, custom made pieces. Please see our Delivery & Returns policy below for more details. If you wish to cancel this contract prior to order dispatch, please contact us as soon as possible. If your order has already been dispatched please follow the procedure set out in our Returns Policy.

Returns and Refunds

We hope that you’ll be very happy with your purchases from epoxywood.uk, but understand that you may change your mind and wish to return an item and seek a refund. If this is the case you need to let us know in writing no longer than 14 days after the date on which you received the products.

Please email us on contact@epoxywood.uk with your contact details and your order details and let us know why you are returning an item so that we can put things right for you. You’ll then be sent a returns address and details of how to proceed.

Please return your item in good condition, ideally with its original packaging within 14 working days from the date you received the products. The refund includes the original delivery charge but please note that we’re unable to offer free returns at this time.

If you’re returning a product because it is faulty we will pay the return delivery costs.

If you return goods to us, please use an insured method of dispatch and obtain proof of posting. We can’t accept liability for returned goods being lost or damaged in transit.

Ordered Commissioned items 

Once a commissioned piece is ordered and a full amount has been paid it usually cannot be cancelled unless specifically by agreement with the artist. Once a commissioned piece has been started, it is unlikely that a cancellation will be possible. However, if you email us as soon as possible after placing the order, we’ll check if a cancellation is possible. We are unable to offer refunds for completed commissioned/bespoke pieces.